Main Page | See live article | Alphabetical index Help Desk Institute (HDI) is a large membership association for the service and support industry. Founded in 1989, HDI focuses on promoting the customer service and technical support industry by sharing access to industry information, reports and publications; member collaboration through events; and establishing standards-based industry certification and training programs. This article is a stub. You can help Wikipedia by fixing it. This article is from Wikipedia. All text is available under the terms of the GNU Free Documentation License.